Comments on: Happy Birthday Diane!! (And, how not to use an auto-attendant system)

By: diane

diane — Thu, 01 Jan 1970 00:00:00 +0000

stupid auto attendant… great way to drive your customers mad.. MAD I SAY!

By: shnewt

shnewt — Thu, 01 Jan 1970 00:00:00 +0000

too funny about your dad. i guess the system didn’t anticipate polite canadians.

By: NetChick

NetChick — Thu, 01 Jan 1970 00:00:00 +0000

Ha! That’s halarious Donna, because that’s the exact system we were belittling last night when talking about auto-attendants over martinis. What can I say, we’re weird. …For the record, OUR systems are really great, and you can choose to use touchtones, -or- voice navigation.

By: donna

donna — Thu, 01 Jan 1970 00:00:00 +0000

can you blame her? Voice recognition attendants suck sweaty goat balls.

I can’t count the number of times I’ve been on the phone with Translinks — usually on a busy street corner wondering how long I have to wait, with lots of background noise.

“I think you said ‘One Way Ticket to Hell’. Is that correct?” Aaaaaah.

By: Marshall Harrison "the gotspeech guy"

Marshall Harrison "the gotspeech guy" — Thu, 01 Jan 1970 00:00:00 +0000

Great post.

As a speech developer I’m constantly fighting to create better apps and at the same time train users on how to interact with a speech app. Screaming at it does not help the situation. Glad your people are pro-active and fixed your system.

By: Stephen Potter

Stephen Potter — Thu, 01 Jan 1970 00:00:00 +0000

Hi NetChick, great story. I work in speech recognition and I hope you don’t mind me linking.

By: mirian

mirian — Thu, 01 Jan 1970 00:00:00 +0000

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